FAQ's
Orders
Below are some of are common questions about orders
How do I make a purchase?
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Either from the online store, or come see us in person and purchase from the front shop.
How do I know if my order is confirmed?
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An email will be sent confirming your order has been received. We will reach out if there are any issues to resolve
Can I change my shipping address after my order is placed?
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Yes, reach out to us either by phone or email ASAP to make any changes.
Shipping & Returns
Local-
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Pickup is preferred and FREE!
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Shipping rates are calculated at check out.
Do you ship internationally?
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Yes!
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30 days from date of receiving item(s)
Product Questions
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Most are items are safe to be used in the oven, microwave and dishwasher, but there are a few *exceptions.
*Wares with lustre are not Microwave safe and if placed in the dishwasher, will fade more quickly over time.
Are the glazes food safe?
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YES! YES! YES!! You can eat and drink out of our wares unless otherwise specified on the product details.
Class/WorkShop Questions
Can I make my own Ceramics?
- We offer 6 week sessions through out the week both daytime and evening and Saturday classes
- One time Pottery Night Experiences (PNE's) on Sat. & Sunday evenings
- Specialized workshops are run at different times though out the year.
Subscribe to our email to be in the know about class sessions/ work shops. Contact us directly to find out when the next opening for a PNE is.
Custom Firing Questions
If you make at home we offer to custom firing in our kilns. Cost depends on size of item Deadlines for bisque firing is Nov 1 and Glaze is Nov 15 for year end.